IMPROVE LONG-TERM CARE WITH NEW CUSTOMER PARTICIPATION METHODSProviding clear guidance on how to apply new customer satisfaction models to the quality of long-term care, this collection reviews how consumers contribute to, and assist in, the management of their own long-term care. The latest issues and ideas are provided for the following aspects of research and management:Development and Planning StrategiesConsumer Satisfaction Measurement ModelsConsumer Satisfaction and Quality Improvement ModelsDevelopment of Case Management GuidelinesFrom reviewing the important factors and challenges that influence consumer choice to exploring the approaches required to evaluate needs, preferences, and perspectives, this new and valuable resource is a must-have reference for the improvement of long-term care in both the institutional and community settings.