Customers Are People ... The Human - E-book

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Customers Are People ... The Human Touch - ENG

John McKean

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$1,100.00

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Sinopsis

ISBN:	9780470856505
Formato:	Page Fidelity
Idioma:	Inglés
Editorial:	Wiley Professional Development (P&T)
Tema:	Negocios y economía
Subtema:	Recursos humanos y administración del personal
Año de publicación:	2003-05-16

Although 70% of the customers decision to buy is based on how they are treated as people, few ornganizations have recognized its importance as well as understanding how to implement the "human touch" art as a science. John McKean provides a practical guide to implementing this art as consistent, business-wide, technology-enabled science drawn form proven approaches from world-class human touch practitioners.

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