Answer employers’ demands for an articulate workforce and your students’ need to thrive amidst unprecedented reliance on technology and automation with Guffey/Loewys market-leading ESSENTIALS OF BUSINESS COMMUNICATION, 12E. This concise, practical edition reflects best practices in communication with a focus on the latest technology and workplace skills, combined with unparalleled grammar coverage. An award-winning learning system integrates the latest communication technologies in today mobile and social workplace. The authors focus on transferable professional skills, including critical thinking, teamwork, emotional intelligence and communication. Using thorough research, this edition addresses e-mailing, texting, instant messaging, video conferencing, social media and job search communication. Expanded coverage discusses diversity and inclusion, sustainability, ethics and workplace changes wrought by COVID-19. MindTap online resources further reinforce communication skills.