Global Call Center Employees in Ind - E-book

eBook

Global Call Center Employees In India - ENG

Work And Life Between Globalization And Tradition

Mayank Kumar Golpelwar

eBook

$1,100.00

Disponible

Información adicional
Sinopsis

ISBN:	9783658118679
Formato:	Page Fidelity
Idioma:	Inglés
Editorial:	Springer Nature
Tema:	Negocios y economía
Subtema:	Recursos humanos y administración del personal
Año de publicación:	2015-10-23

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

eBooks